Why Choose Sports Express?
A performance guarantee that gives you peace of mind. If an item delivers late we will arrange and pay for rentals or purchase of needed items until your items are reunited with you. Others will say they guarantee your delivery, but you have to read the fine print to find out the full story. We don't claim to deliver to 200 countries because our open destinations are guaranteed to work without a hitch. For example, an international delivery through Sports Express is guaranteed to deliver when we said it would, regardless of customs delays. Others do not consider customs delays as part of the guarantee. You need your items there when you arrive. End of story. Customer service that we believe in and uphold.
At Sports Express, we call it "Extreme Service"
Whether it is your first time having your luggage delivered or you are a repeat customer of ours, we are dedicated to giving you a stellar experience. Each delivery is personally monitored by a Travel Concierge every step of the way from pickup to delivery. You receive email notifications of your item's status, and we personally follow up with a phone call to the destination to confirm your item was delivered to the correct location. Did we mention the part about white glove service?
Can't I just use FedEx or UPS or DHL?
Well, you could. But consider this: a large transportation carrier is moving around 1 million shipments each day – you’re a blip on the radar screen. With us, it’s quite the opposite. This is our only business and we take it very seriously because we know your bag contains the items you need in order to enjoy your vacation. For a comparable price you receive all the white glove service mentioned above. Everything is arranged and looked after by a Sports Express Travel Concierge.
Our On-Time Guarantee
If we see a delivery might deliver late, we’ll expedite it free of charge so that it delivers on time. We can do this because we have special teams assigned to us at the carriers as a result of the volume we move. You wouldn’t have recourse to this if you were doing it yourself. If our special team at the carrier can’t have the item expedited, we’ll go so far as to hire a private courier to ensure your items arrive when we promised they would. And, as a safety net, you receive a performance guarantee that you won’t receive if you go directly through a transportation carrier. The way we see it, travel should be something fun and relaxing. So why bother yourself with the details?