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| Frequently Asked Questions
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| What is Sports Expressing / Luggage Shipping / Luggage Delivery? |
Sports Expressing is a premium travel service that provides
door-to-door luggage and sports equipment delivery.
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| What types of non-luggage items can I ship? |
Sports Express will forward your sports equipment including
but not limited to golf clubs, bicycles, skis, snowboards, scuba gear
and more. Family items such as car seats, strollers, and portable cribs
can also be forwarded. Sports Express always strives to meet your travel
needs. For non-standard shipments, please call (866) 416-7447 to speak
with a Forwarding Specialist to place your order.
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| Can I have my luggage picked up or delivered on the weekends? |
Pick-ups and drop-offs are available on Saturday in most
locations. Our services are currently unavailable on Sunday. Please call
(866) 416-7447 to speak with a Forwarding Specialist about scheduling
a Saturday pick up or delivery.
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| How far in advance can I schedule a pickup? |
Sports Express's Automated Routing Control™ system
allows you to create a shipment up to 180 days prior to the pickup of
the first leg of your trip. Same day pick up is available in select areas,
and must be booked by calling (866) 416-7447.
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| What if my luggage arrives late? |
In the rare case that your luggage arrives after the quoted
date given at booking for a domestic shipment, Sports Express will waive
the shipping charge for any item that arrives late. Sports Express also
will reimburse you for expenses deemed to be directly related to the delay
up to an amount of $500 per piece of luggage. If you are shipping sports
equipment and your shipment is late, Sports Express will not only cover
the cost of comparable rental equipment, but one of our Forwarding Specialists
will work to arrange for the rentals to be waiting for you upon your arrival.
Because international shipments are subject to the customs clearance process,
they cannot be guaranteed for delivery on a specific day. Sports Express
uses only express air service internationally and allows additional time
to account for customs clearance. For more information on our service
guarantees please refer to our Terms of Service.
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| Can I have my luggage picked up from multiple locations and
dropped off at the same location? |
Yes, Sports Express is flexible when to coordinating shipments.
We offer a number of different premium services that accommodate your
varying needs. For non-standard shipments, please call (866) 416-7447
and speak to a Forwarding Specialist to place your order.
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| Do you service airports? |
Typically we do not service airport. There are numerous
security barriers that prevent us from delivering first class service
at airport locations. However, we do strive to meet the unique requirements
of our clients. Please contact a Forwarding Specialist at (866) 416-7447
to discuss the details of your request.
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| Why should I choose Sports Express instead of shipping my
luggage myself? |
Sports Express provides the utmost in travel convenience.
Our service begins at your doorstep and continues to your destination.
We deliver to hotel rooms, cruise cabins, or other preferred locations.
Our domestic service is guaranteed. Any item that is sent via our network
(with the exception of any disallowed items) includes $500 of complimentary
insurance. We do not require you to specially wrap or package your luggage.
For our international shipments, we are specialists in expediting customs
clearance for your personal items. Your personal belongings are carefully
monitored by our agents to ensure expedited clearance.
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| Can my bags be picked up if I am not at home? |
Yes. Many customers prefer to leave their bags in a designated
area that is accessible for Sports Express's agents to pick up. When
scheduling your pick up, you may request to have the bags picked up inside
a side door, on a porch, in a garage, at the back door, etc. Bags may
also be left with a doorman. If none of the above options are available,
customers can use our PrecisePickup™ service which will guarantee
that your bags are picked up within a specified one hour window. Alternatively,
customers may contact Sports Express to locate the nearest drop off station.
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| Does my luggage need to be packaged or wrapped? |
No. Both soft and hard sided luggage can be shipped as is.
Sporting equipment and other non-luggage items may require specific packaging
to insure that they are adequately protected during the shipment. Please
refer to the Terms of Service or the Luggage Size Guidelines link for
more information regarding allowable shipping containers and related insurance
and liability details.
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| If I forward my bags to a hotel, can I have them arrive earlier
than my check in time? |
Yes. Most hotels and resorts will allow their guests to
forward luggage that arrives earlier than their check-in time. In many
cases, customers will arrange to have their luggage is delivered to the
hotel the day before their arrival. This ensures that the luggage will
be waiting for them at their arrival. When scheduling a shipment, a Forwarding
Specialist will contact the hotel on behalf of the client to make all
the necessary shipping arrangements.
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