Sports Express™ values its customers, partners, and employees, and makes the following guarantee: Sports Express™ will deliver the highest level of service and support to all customers and partners. Sports Express’ friendly, professional Travel Concierges practice Extreme Service™, and our online booking process is designed, and constantly improved, to provide a simple, intuitive, and complete booking experience for our customers. Sports Express will honor its guarantees, including the safe and timely arrival of guests’ sports equipment and luggage, and will provide exceptional service recovery in any instance where a guarantee has not been met, including situations resulting from circumstances beyond our control.